Our fulfilment center is located in the EU. We strive to fulfil orders within 1-2 business days. Delivery will be carried out by DHL Express at a fixed rate of just US$ 29 per pillow sent. Depending on the destination, delivery may take up to 10 days.
Beware of additional costs on international shipments – potential import taxes, customs duties, brokerage fees, and other fees levied by the destination country. The recipient of an international shipment may be subject to such fees once a shipment reaches the recipient’s country. Customs policies vary widely from country to country, you should contact your local customs offices for more details. When customs clearance procedures are required, it can cause delays beyond courier’s delivery estimates.
The operational currency of this online store is American Dollars (US$). Foreign currency exchange fees may be applied by the bank, which issued the debit/credit card, should your bank account be denominated in another currency than US$.
We accept the following payment methods:
All Credit and Debit card transactions are debited at the point of purchase. We process your online payment with the help of the external payment processor Stripe – a leader in the payments industry.
To enable maximum security of your online payment through our website we do not store your payment card data, which gets encrypted and passed to Stripe. To protect your data while transferring it to Stripe, we use recommended TLS/HTTPS security certificates.
On their end, Stripe fully complies with the Payment Card Industry Data Security Standards (PCI DSS), has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.
The operational currency of this online store is American Dollars (USD). Foreign currency exchange fees may be applied by the bank, which issued the debit/credit card, should your bank account be denominated in another currency than USD. You can also buy now and pay later thanks to our partner Sezzle. Read more on how it works: https://sleepandglow.com/sezzle
Sleep&Glow products are made of high-quality materials and rigorous standards, so you get durable, long-lasting products. Still, we realize that sometimes things go wrong. To protect you against product defects, we provide:
a 3-year limited warranty for our pillows and blankets, starting from the date of purchase;
a 6-month limited warranty for our pillowcases, pillow-bra, the silk accessories, silk loungewear starting from the date of purchase.
The warranty is valid only if care and usage instructions have been followed. The warranty covers physical defects and alternations infringing functional benefits of the pillow and pillowcases. This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discoloration, colour change (yellowing), stains, punctures, tears or abrasions. Additionally, surface imperfections or slight irregularities are a part of memory foam production and does not affect quality, functionality, and structural integrity of the product.
The pillow’s product life is 5 years. After this period, we recommend replacing the pillow.
RETURNS: Enjoy 30 day returns and money back guarantee
Terms & Conditions:
The refund applies only to a) the Omnia and Aula pillows b) the pillow bra; c) the weighted blanket; d) silk loungewear
The refund does NOT apply to a) the extra pillowcases bought in addition to the pillows; b) the silk mask, turban, scrunchies;
Return shipping costs should be covered by the customer seeking the refund;
To become eligible for the refund you must return the products in original packaging, with manufacturer labels, usage instructions, and the original packing slip.
Please send an e-mail to [email protected] not later than 30 days from the date you receive the products.
Please share the reason of why you want to file for the refund. We seek your feedback;
You will receive a return shipping address and further instructions by e-mail within 3 business days after your inquiry;
Ship the the products to one of the addresses received in the e-mail;
The refund will be wired back to the original method of payment within 5 working days after we receive the return.
Given the personal nature, the returned products will be disposed and not resold. So, every time you buy a Sleep&Glow product, you buy a completely new never used before item.
Return policy renewal date: September 25th, 2020.
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