Set of two Omnia Pillows

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Shipping

FREE SHIPPING for orders over 240 €.

Our fulfilment center is located in The Netherlands (the European Union). We strive to fulfil orders within 1-2 business days. Delivery may take up to 14 business days, depending on your location and en route weather conditions. Occasional delays might occur.

Please see the cost of shipping to your country at check out.

If you are from outside the European Union, please beware of additional costs – potential import taxes, customs duties, brokerage fees, and other fees levied by the destination country. You may be a subject of such fees once the shipment reaches the country of destination. Customs policies vary widely from country to country, you should contact your local customs offices for more details. When customs clearance procedures are required, it can cause delays beyond courier’s delivery estimates.

PAYMENTS

We accept the following payment methods:

All Credit and Debit card transactions are debited at the point of purchase. We process your online payment with the help of the external payment processor Stripe – a leader in the payments industry.

To enable maximum security of your online payment through our website we do not store your payment card data, which gets encrypted and passed to Stripe. To protect your data while transferring it to Stripe, we use recommended TLS/HTTPS security certificates.

On their end, Stripe fully complies with the Payment Card Industry Data Security Standards (PCI DSS), has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Warranty

Sleep&Glow products are made of high-quality materials and rigorous standards, so you get durable, long-lasting products. Still, we realize that sometimes things go wrong. To protect you against product defects, we provide:

a 3-year limited warranty for our pillows and blankets, starting from the date of purchase;
a 6-month limited warranty for our pillowcases, pillow-bra, the silk accessories, silk loungewear starting from the date of purchase.

The warranty is valid only if care and usage instructions have been followed. The warranty covers physical defects and alternations infringing functional benefits of the pillow and pillowcases. This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discoloration, colour change (yellowing), stains, punctures, tears or abrasions. Additionally, surface imperfections or slight irregularities are a part of memory foam production and does not affect quality, functionality, and structural integrity of the product.

The pillow’s product life is 5 years. After this period, we recommend replacing the pillow.

RETURNS

RETURNS: 30 Night Sleep Trial (inside European Union) – money back guarantee.

Terms & Conditions:

The refund applies only to a) the Omnia and Aula pillows b) the pillow bra; c) the weighted and ventilated blanket; d) silk loungewear
The refund does NOT apply to a) the extra pillowcases bought in addition to the pillows; b) silk collection;
Return shipping costs should be covered by the customer seeking the refund;
To become eligible for the refund you must return the products in original packaging, with manufacturer labels, usage instructions, and the original packing slip.

Instructions:

Please send an e-mail to [email protected] not later than 30 days from the date you receive the products.
Please share the reason of why you want to file for the refund. We seek your feedback;
You will receive a return shipping address and further instructions by e-mail within 3 business days after your inquiry;
Ship the the products to one of the addresses received in the e-mail;
The refund will be wired back to the original method of payment within 5 working days after we receive the return.

Given the personal nature, the returned products will be disposed and not resold. So, every time you buy a Sleep&Glow product, you buy a completely new never used before item.

Return policy renewal date: September 25th, 2020.